Terms of service

Last updated: October 9, 2026

Overview

Welcome to Emesa Home. This website is operated by Emesa Home, an online retail business based in Ontario, Canada.

Throughout this website, the terms "we," "us," and "our" refer to Emesa Home.

Emesa Home offers this website, including its information, products, tools, and related services, subject to the terms, conditions, and policies described below.

By accessing our website or placing an order, you agree to these Terms of Service, to the extent permitted by applicable law.

Please read these Terms carefully before using our website. If you do not agree with them, please discontinue use of the website.

Our online store is hosted by Shopify, which provides the commerce platform used to offer and sell our products.

1. Online Store Terms

By using our website or making a purchase, you confirm that you are legally permitted to enter into the transaction or have obtained any parental or guardian authorization required by applicable law.

You agree not to use our website, products, or services for unlawful, fraudulent, or unauthorized purposes.

You must not transmit malicious code, attempt unauthorized access to our systems, or interfere with the normal operation of our website.

We may restrict access or take appropriate action in response to violations of these Terms, subject to applicable law.

2. General Conditions

We reserve the right to refuse or restrict service where permitted by applicable law, including in cases involving fraud, misuse, security concerns, or unlawful conduct.

We use third-party providers, including Shopify, to operate our website and process transactions.

Personal information is handled as described in our Privacy Policy.

You may not reproduce, distribute, exploit, or commercially use website content without appropriate authorization from the relevant rights holder, except as permitted by applicable law.

3. Accuracy and Availability of Information

We make reasonable efforts to ensure that product descriptions, pricing, availability, and other information displayed on our website are accurate and up to date.

However, occasional errors or omissions may occur.

We may correct inaccurate information and update website content when necessary.

If a material error affects an order, we will communicate with the customer and provide an appropriate resolution consistent with applicable consumer protection laws.

4. Modifications to Services and Prices

Product prices, availability, and website features may change from time to time.

Price changes generally apply to future purchases and do not automatically change the agreed price of an existing order.

We may modify, suspend, or discontinue website features or product offerings where reasonably necessary and permitted by law.

We will respect applicable legal obligations relating to orders already accepted.

5. Products, Descriptions, and Availability

Some products are available exclusively through our online store and may be offered in limited quantities.

We aim to present product descriptions, specifications, dimensions, colours, and photographs accurately.

Actual colours and appearance may vary slightly depending on device displays, lighting, and product variations.

Customers should review available product information before placing an order.

We may limit product quantities, discontinue items, or update product selections where permitted by law.

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy, together with applicable consumer protection laws.

6. Orders, Billing, and Account Information

By placing an order, you agree to provide accurate, current, and complete purchase, billing, and shipping information.

You are responsible for reviewing your order details before completing checkout.

Submitting an order does not prevent us from conducting reasonable payment, fraud, availability, or fulfillment checks.

If we are unable to fulfill an order, we will notify the customer and provide an appropriate refund or resolution as required by applicable law.

Product prices and applicable charges are displayed through the store and checkout process.

The transaction currency will be indicated during checkout. Applicable taxes and additional charges will be disclosed as required by law.

International orders may be subject to customs duties, import taxes, or other charges depending on the destination and shipping arrangements.

Customers are responsible for keeping their account credentials secure and notifying us of suspected unauthorized account activity.

7. Optional and Third-Party Tools

Our website may offer access to optional tools, applications, or features provided by third parties.

These tools may be governed by additional terms and privacy policies established by their respective providers.

We encourage customers to review the applicable terms before using third-party services.

Nothing in this section limits responsibilities or consumer rights that cannot be excluded under applicable law.

8. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We do not control all third-party content, availability, or practices.

Customers should review the terms, conditions, and privacy policies of external websites before providing personal information or completing transactions through them.

Our responsibilities concerning third-party services remain subject to applicable law.

9. Customer Reviews and Submissions

Customers may submit product reviews, feedback, suggestions, questions, or other content through our website or associated services.

You are responsible for ensuring that submitted content is lawful, accurate to the best of your knowledge, and does not violate the rights of others.

We may moderate or remove content that is unlawful, abusive, fraudulent, misleading, or otherwise inconsistent with applicable platform rules and legal requirements.

Where you submit content for publication, you authorize us and our authorized service providers to host, display, and process that content for the purpose for which it was submitted, subject to applicable law and relevant permissions.

Personal information submitted through reviews or other features is handled in accordance with our Privacy Policy.

10. Personal Information and Shopify Services

Emesa Home is hosted by Shopify. Shopify processes personal information when customers visit, interact with, or make purchases from our online store.

Our store has Shopify Network Intelligence enabled. Shopify may process information from interactions with our store, other merchants, and Shopify services to provide enhanced commerce functionality.

These services may help improve fraud prevention, shopping personalization, analytics, advertising relevance, and other commerce-related features.

Information relating to customer interactions with our store may be shared with Shopify and authorized third parties, including providers located in other countries, for purposes described in our Privacy Policy and Shopify's applicable policies.

These services may incorporate information from customer interactions with other merchants and Shopify, subject to applicable privacy rights and choices.

For details about how personal information is collected, used, shared, and protected, please review our Privacy Policy.

For further information about Shopify's processing of personal information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal for information about privacy rights and choices relating to Shopify.

11. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, shipping, or availability.

We reserve the right to correct such errors and update inaccurate information.

If an error materially affects an order, we will review the circumstances and provide an appropriate resolution consistent with applicable consumer protection laws.

We will not rely on this section to remove rights or remedies that customers are legally entitled to receive.

12. Prohibited Uses

You may not use our website or its content to:

Violate applicable laws or regulations.
Commit fraud or misrepresent your identity.
Infringe intellectual property or other legal rights.
Harass, threaten, or abuse others.
Distribute malware, viruses, or harmful code.
Attempt unauthorized access to customer information or website systems.
Conduct automated scraping or other disruptive activities without appropriate authorization.
Interfere with the security, availability, or operation of the website.

We may investigate suspected misuse and take appropriate measures where permitted by law.

13. Warranties and Limitation of Liability

We aim to provide accurate product information, reliable order fulfillment, and reasonable customer support.

Website availability and functionality may occasionally be affected by maintenance, technical interruptions, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee that website access will be uninterrupted or entirely error-free.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory warranty, refund entitlement, or other right that cannot lawfully be excluded.

Any limitation of liability applies only to the extent permitted by applicable law.

Where the law provides customers with mandatory rights or remedies relating to products, services, or transactions, those rights and remedies take precedence over inconsistent provisions in these Terms.

14. Responsibility for Misuse

You agree to use our website lawfully and in accordance with these Terms.

Where legally permitted, you may be responsible for losses arising directly from your unlawful conduct, intentional misuse of the website, or infringement of another party's rights.

Nothing in this section requires consumers to waive statutory protections or accept liability that cannot lawfully be imposed on them.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or disregarded to the extent necessary.

The remaining provisions will continue to apply to the extent legally enforceable.

16. Termination and Access Restrictions

These Terms apply while you access or use our website and related services.

We may suspend or restrict access in cases of fraud, unlawful activity, security risks, or material misuse of the website, where permitted by law.

Termination or restriction of website access does not remove rights or obligations relating to existing purchases that remain enforceable under applicable law.

17. Entire Agreement

These Terms, together with our applicable store policies and information disclosed during checkout, describe the conditions governing use of our website and purchases from Emesa Home.

Our related policies include:

Nothing in these documents overrides mandatory consumer protection laws or other statutory rights that apply to a transaction.

18. Governing Law

These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, except where mandatory consumer protection laws or conflict-of-law rules require otherwise.

Customers in other jurisdictions may benefit from additional mandatory legal protections that cannot be waived by these Terms.