Privacy policy

Last updated: October 22, 2026

Welcome to Emesa Home. We value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, interact with our services, communicate with us, or make a purchase.

By using our website, you acknowledge the information provided in this Privacy Policy.

1. Who We Are

Emesa Home is an online retail business based in Ontario, Canada. Our website is hosted on the Shopify commerce platform.

This Privacy Policy applies to personal information processed through our website, online store, customer communications, and related services.

2. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

  • Contact Information: Name, email address, telephone number, billing address, and shipping address.
  • Order Information: Products purchased, shopping cart activity, wishlist activity, order history, shipping details, and returns.
  • Payment Information: Payment-related information processed by Shopify and our authorized payment service providers.
  • Communication Information: Customer service inquiries, messages, feedback, and other communications.
  • Device Information: IP address, browser type, device type, operating system, and similar technical information.
  • Usage Information: Pages viewed, products explored, searches, website interactions, and browsing activity.
  • Advertising and Analytics Information: Information relating to advertising interactions, campaign performance, attribution, and website conversions.

3. How We Collect Information

We may collect personal information through several methods:

  • Directly from you when you place an order, create an account, submit a request, or contact us.
  • Automatically through cookies, pixels, and similar technologies.
  • Through Shopify and other service providers supporting our store.
  • Through analytics and advertising technologies, including services provided by Google and Meta.
  • From business partners and service providers where permitted by applicable law.

4. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, deliver, and manage customer orders.
  • Provide customer support and respond to inquiries.
  • Manage returns and other after-purchase services.
  • Operate, maintain, and improve our online store.
  • Understand customer interactions and website performance.
  • Measure advertising performance and conversions.
  • Provide relevant advertising and personalized experiences where permitted.
  • Send marketing communications where permitted by law and subject to applicable consent requirements.
  • Detect and prevent fraud, security threats, and misuse.
  • Meet applicable legal, regulatory, accounting, and operational obligations.

AI-Assisted Customer Support

Emesa Home may use artificial intelligence features provided through Shopify Inbox to assist with customer service, generate suggested responses, and, when enabled, answer common customer questions automatically. Messages and information customers choose to share through our chat may be processed by Shopify and its authorized service providers to provide, operate, and improve these services.

AI-generated responses may not always be accurate. Customers can request assistance from our support team at support@emesahome.com. We recommend that customers avoid sharing sensitive payment information through chat.

5. Analytics and Advertising

Emesa Home uses analytics and advertising technologies to understand website activity, measure marketing performance, and improve customer experiences.

These technologies may include Google Analytics, Google advertising services, and Meta technologies associated with Facebook and Instagram.

Depending on our active integrations, these technologies may include the Meta Pixel, Advanced Matching, and Conversions API.

Information processed through these services may include pages viewed, products explored, items added to a cart, purchases, advertising interactions, device information, and other relevant activity.

Where required by applicable law, we obtain consent before using non-essential tracking technologies or provide mechanisms for customers to exercise applicable privacy choices.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, APIs, and similar technologies for purposes including:

  • Supporting essential website and shopping functions.
  • Remembering customer preferences.
  • Understanding website traffic and performance.
  • Measuring advertising effectiveness.
  • Providing personalized content or advertising where permitted.

Depending on your location, you may be able to manage certain tracking preferences through our cookie banner, available privacy controls, or browser settings.

Some cookies are necessary for essential website functionality and may not be subject to the same choices as optional tracking technologies.

7. How We Share Personal Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our store and provide our services.

These parties may include:

  • Shopify and related commerce service providers.
  • Payment processing providers.
  • Shipping, delivery, and fulfillment partners.
  • Customer support and communication providers.
  • Analytics and advertising partners, including Google and Meta.
  • Technology providers and other authorized service partners.

We may also disclose information when required by applicable law, to protect our legal rights, to prevent fraud or security incidents, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

8. Shopify and Enhanced Services

Emesa Home is hosted by Shopify. Shopify collects and processes personal information when customers visit, interact with, or make purchases from our store.

Our store has Shopify Network Intelligence enabled. Through this functionality, Shopify may process information relating to customer interactions with our store, other merchants, and Shopify services to provide enhanced commerce features.

These Enhanced Services may support fraud prevention, personalized shopping experiences, analytics, advertising relevance, and other commerce-related functionality.

Information may be shared with Shopify and authorized third parties, including service providers located in other countries, to deliver these services.

Shopify may process certain information under its own privacy responsibilities, as described in its policies and applicable agreements.

For more information about Shopify's processing of consumer information and available privacy rights, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about privacy choices and requests relating directly to Shopify's processing of personal information.

9. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order management, customer service, legal compliance, accounting, fraud prevention, and legitimate business operations.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal obligations.

10. Children's Privacy

Our online shopping services are not intended for children to make purchases independently where parental or guardian authorization is legally required.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected improperly, we will take appropriate steps to delete or otherwise address it.

11. Your Privacy Rights and Choices

Depending on your place of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information, subject to applicable exceptions.
  • Withdraw consent where applicable.
  • Unsubscribe from marketing emails.
  • Manage certain cookie and tracking preferences.
  • Opt out of certain disclosures or uses of information for targeted advertising where applicable.
  • Exercise applicable rights through supported Global Privacy Control (GPC) signals.
  • Contact us with privacy-related requests or concerns.

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against customers for exercising their applicable privacy rights.

To submit a privacy request, contact us at support@emesahome.com.

12. Do Not Sell or Share My Personal Information

We may disclose certain personal information to advertising, analytics, and commerce partners to measure advertising performance, deliver relevant advertisements, and improve our services.

Under certain United States state privacy laws, some of these activities may qualify as the "sale" or "sharing" of personal information or as processing for targeted advertising.

Where applicable, you may exercise your right to opt out using our Your Privacy Choices page, which is available to eligible visitors through our website.

We also recognize applicable Global Privacy Control (GPC) signals where supported and required by law.

If you have questions or cannot access an applicable opt-out method, please contact support@emesahome.com.

13. International Data Transfers

Emesa Home operates from Canada and uses service providers that may process information internationally.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including Canada and the United States.

Where required by applicable law, appropriate protections and safeguards are used for international transfers of personal information.

14. Third-Party Services

Our website may integrate with third-party services, including Shopify, Google, Meta, payment processors, shipping providers, and other operational service providers.

These third parties may process information according to their respective privacy policies, contractual obligations, and applicable legal requirements.

We encourage customers to review the privacy policies of relevant third-party services for additional information.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When updates are made, the revised policy will be published on this page with an updated revision date.

Where required by applicable law, we will provide additional notice or seek consent for material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Emesa Home

Customer Support:
support@emesahome.com

General Inquiries:
info@emesahome.com

We are committed to responding to privacy-related inquiries in accordance with applicable privacy laws.

Thank you for trusting Emesa Home. We value your privacy and your confidence in shopping with us.