Shipping policy

Last updated: October 28, 2026

Thank you for shopping with Emesa Home. We aim to provide a clear and reliable shipping experience.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping costs, order tracking, and procedures for delivery-related concerns.

1. Order Processing Time

Orders generally require 2–3 business days for processing before shipment.

Processing includes order verification, preparation, and coordination with our fulfillment partners.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer during periods of high demand or when additional order verification is required. We will provide updates when reasonably necessary.

2. Estimated Delivery Times

Our estimated standard delivery times, including order processing and shipping, are:

Canada: 8–12 business days.
United States: 6–12 business days.
Australia: 8–13 business days.
Singapore: 6–11 business days.

Important: These estimated delivery periods are calculated from the time an order is placed and already include the standard 2–3 business days required for order processing. Processing time should not be added again to the delivery estimates above.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to carrier operations, destination, customs processing, seasonal demand, public holidays, or other circumstances.

Any mandatory delivery commitments or consumer remedies under applicable law remain unaffected.

3. Shipping Costs

Emesa Home offers free standard shipping on all orders.

There is no minimum order value required to qualify for standard shipping.

Free standard shipping refers to the delivery charge and does not necessarily include import duties, customs fees, taxes, or other government-imposed charges that may apply to international shipments.

Any additional charges collected directly by Emesa Home will be disclosed during checkout where applicable. Information about other potential import-related charges will be provided where required by law.

4. Order Cancellations

We begin processing orders shortly after they are placed.

If you wish to cancel an order, please contact our customer support team within 6 hours of placing the order.

We will make reasonable efforts to accommodate cancellation requests before processing or shipment begins. However, cancellation cannot be guaranteed once fulfillment has started.

We do not impose a standard 6% transaction deduction on cancellations under this policy.

Nothing in this section limits cancellation or refund rights provided by applicable consumer protection laws.

For additional information, please review our Return & Refund Policy.

5. Shipping Address Corrections

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible, preferably within 6 hours of placing your order.

We will make reasonable efforts to correct the address before the order is processed or shipped.

Once a shipment has been dispatched, address changes may not be possible.

Delivery issues resulting from incorrect or incomplete information supplied by the customer will be reviewed according to the circumstances and applicable law.

Emesa Home remains responsible for errors attributable to us or our fulfillment arrangements where required by law.

6. Order Tracking

Once your order has shipped and tracking information is available, you will receive a shipping confirmation email containing your tracking details.

You can also track your order through our website:

Track Your Order

Please allow time for the shipping carrier to register and update tracking information after dispatch.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur.

Possible reasons include:

Customs inspections or import processing.
Carrier transportation or operational delays.
Severe weather or transportation disruptions.
Public holidays or peak seasonal demand.
Unexpected fulfillment or logistics issues.

If your order is significantly delayed or tracking information has not updated for an extended period, please contact us for assistance.

We will investigate the issue and provide an appropriate response consistent with our policies and applicable consumer protection laws.

8. Missing, Lost, or Damaged Shipments

If your order arrives visibly damaged, contains incorrect products, has missing items or components, or appears to be lost during shipping, please contact our customer support team as soon as possible.

Customers must report visible damage, incorrect items, or missing products or components within 3 calendar days of delivery to qualify for our standard voluntary resolution process.

We encourage customers to inspect their orders promptly upon delivery and provide their order number, a description of the issue, and any available supporting information.

Depending on the circumstances, we may request reasonable supporting evidence, such as photographs of the affected products, packaging, or shipping labels.

Claims submitted after the 3-day reporting period may still be reviewed depending on the circumstances, including issues that could not reasonably have been discovered within that period.

For shipments that have not been delivered, including packages that appear lost in transit, customers should contact us as soon as the delivery concern becomes apparent. The 3-day post-delivery reporting period does not apply to orders that have not been delivered.

We will review the available shipping information and determine the appropriate next steps in accordance with our policies and applicable consumer protection laws.

For more information about available remedies, please review our Return & Refund Policy.

Important: The 3-day reporting requirement applies to our standard voluntary resolution process. It does not exclude, restrict, or modify any rights or remedies available under applicable consumer protection laws.

9. Frequently Asked Questions

Is shipping free?
Yes. Standard shipping is free on all orders, with no minimum purchase requirement. Applicable import duties or government charges may be separate.

How long does delivery take?
Estimated total delivery times are 8–12 business days for Canada, 6–12 business days for the United States, 8–13 business days for Australia, and 6–11 business days for Singapore. These estimates already include the standard 2–3 business days for order processing and may vary due to shipping conditions.

Can I cancel my order?
Please contact us within 6 hours of placing your order. We will try to accommodate your request before fulfillment begins, subject to applicable legal rights.

What if I entered the wrong address?
Contact us as soon as possible, preferably within 6 hours, so we can attempt to correct the information before shipment.

What if my order is delayed?
Please review the available tracking information and contact us if the shipment appears significantly delayed.

How can I track my order?
Use the tracking information sent by email or visit our order tracking page.