Política de envío

         Shipping & Delivery Policy – EMESA HOME 

📦 1. Processing Time:

All orders require 1–3 business days for processing before shipment.

🕒 2. Estimated Delivery Time by Destination:

- Canada: 6–11 business days after processing
- United States: 7–12 business days after processing
- Australia: 7–13 business days after processing

🚚 3. Shipping Cost:

Shipping is provided free of charge on all orders.

❌ 4. Order Cancellation:

All orders are final once placed. Due to our rapid processing and fulfillment system, we are unable to cancel an order after it has been confirmed and paid.

If you contact us within six (6) hours of placing your order, we’ll do our best to assist before the item is processed. However, cancellation is not guaranteed.

Important: In case of cancellation after payment, a transaction fee (up to 6%) may be deducted from your refund to cover payment processing costs.

We kindly ask all customers to review their order carefully before checking out.

✏️ 5. Address Corrections:

If there is an error in the shipping address provided, customers must request a correction within six (6) hours of placing the order.
EMESA HOME is not responsible for delivery failures caused by incorrect or incomplete addresses submitted after this timeframe.

📧 6. Contact for Cancellation or Address Correction:

To request order cancellation or address correction, please contact us promptly at:
- support@emesahome.com
- info@emesahome.com

🔍 7. Tracking Information:

A tracking number will be provided via email once the order has been dispatched.

⏳ 8. Delivery Delays:

Estimated delivery times are guidelines only and may be extended due to high shipment volumes, customs inspections, holidays, or other unforeseen circumstances beyond our control. EMESA HOME shall not be liable for any such delays.

Frequently Asked Questions (FAQs)

❓ Q: Is shipping really free?

Yes, all orders qualify for free shipping regardless of order size.

❓ Q: Can I cancel my order after payment?

All orders are final once placed. We may be able to cancel if you contact us within 6 hours, but cancellation is not guaranteed. A transaction fee of up to 6% may apply.

❓ Q: What if I made a mistake in my shipping address?

Please notify us within six (6) hours to correct the address. We are not responsible for delivery issues caused by incorrect addresses reported late.

❓ Q: What happens if my delivery is delayed?

While we strive to meet estimated delivery times, factors like customs or carrier delays can extend delivery. We appreciate your patience.

❓ Q: How can I track my order?

Once shipped, you will receive an email with your tracking number and instructions.

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OTHER QUESTIONS?

If your question isn’t listed above, feel free to email us anytime at support@emesahome.com. We typically respond within 24 hours.