Frequently Asked Questions

you can request a return within 3 days of receiving their order if the product is damaged or significantly different from what was ordered. After reporting the issue, you have up to 14 days from the delivery date to start the return process..

Used, washed, customized, or altered items are not eligible. Returns for reasons like change of mind or wrong size are not accepted.

Please contact us within 3 days of delivery with your order number, a photo of the item, and a brief description of the issue.

If the return is due to our error (damaged or wrong item), we cover the shipping. Otherwise, return shipping is at the customer's expense.

Please enter your order number and select the reason, then click one of the emails below. Include a photo if the product is damaged or incorrect.

Yes, unless the product is damaged or not as described.

Yes, shipping is 100% free on all orders, with no minimum purchase required.

Orders are final once placed. You may contact us within 6 hours to request cancellation, but it's not guaranteed. A 6% transaction fee may apply if a refund is issued.

Please email us within 6 hours of placing your order. We cannot guarantee address changes after that time and are not responsible for delivery issues due to incorrect addresses.

Delivery may be affected by customs, holidays, or carrier delays. We do our best to ship on time but cannot control external delays.

You can easily track your order using our online tracking tool. Click the link below and enter your tracking number to see the latest updates:

Track My Order

We collect only necessary information such as name, email, shipping address, and payment details to process your order securely.

No. We do not sell or share your personal data with third parties, except for trusted services required to fulfill your order (e.g. payment processors, shipping partners).

We use industry-standard encryption and security measures to protect your data throughout the checkout and storage process.