FAQ

Please contact us within 3 days of delivery if your item arrives damaged, defective, incorrect, or significantly different from the product description. After reviewing your case, we may offer a full refund or a replacement item when applicable.

You must provide your order number, a description of the issue, and clear photo or video evidence.

We provide support for items that arrive damaged, defective, incorrect, or significantly different from the product description.

Yes. We accept return requests for eligible cases within 30 days of delivery, but any issue must be reported within 3 days of receiving your order.

Returns are only accepted for items that are damaged, defective, incorrect, or not as described.

We do not accept returns for change of mind or customer ordering errors.

In most cases, return shipping is not required. However, if your evidence is unclear or suspicious, we may ask you to ship the item back. A refund or replacement will be processed after inspection.

Once your return request is approved, refunds are processed within 14 days. Depending on your bank, it may take an additional 3–10 business days to appear in your account.

Yes, we offer free shipping on all orders.

Orders require 2–3 business days for processing before shipment. Estimated delivery times vary by destination (after processing):

Canada: 8–12 business days
United States: 6–12 business days
Australia: 8–13 business days
Singapore: 6–11 business days

Important: Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, carrier delays, weather conditions, holidays, or peak seasonal demand.

You may contact us within 6 hours of placing your order to request changes or cancellation. We will do our best to assist before processing begins; however, once processing has started, changes or cancellation cannot be guaranteed. A transaction fee of up to 6% may be deducted from applicable refunds to cover payment processing costs.

Please contact us within 6 hours of placing your order if you entered an incorrect or incomplete address. We are not responsible for delivery issues resulting from address information provided after this period.

Once your order has been shipped, you will receive a tracking number via email. Track your order here:
Track Order

We collect only necessary information such as name, email, shipping address, and payment details to process orders securely.

No. We do not sell or share personal data except with trusted services required to fulfill orders.

We use industry-standard encryption and secure systems to protect all customer data.